Mobile Banking
  1. Who is eligible to register for PB Mobile Banking Services?
  2. Can Company apply for PB Mobile Banking Services?
  3. How do I register?
  4. How do I de-register?
  5. Can I register a foreign number?
  6. Why is the mobile phone number defaulted to my E-Banking customer profile at the registration screen?
  7. How many mobile phones can I register for PB Mobile Banking Services?
  8. Can I register midlet services multiple times?
  9. Can I register wap services multiple times?
  10. Is there any charges to register and deregister for Mobile Banking Services?
  11. Is there any charges to use the Mobile Banking Services?
  12. What is the validity of 6-digits Activation key?
  13. What if I forgot my Activation key?
  14. How do I activate the mobile phone services?
  15. What are the minimum requirements for mobile phone devices?
  16. Phones Supported by PB Mobile Banking Services.
  17. How can I view my payments and mobile transaction history?
  18. What are the services available in PB Mobile Banking Services?
  19. How to register my "Favourite" accounts and bills?
  20. How to apply for the PB Mobile Banking Services if I do not have the internet access to PBeBank.com?
  21. What is the User ID and password for PB Mobile Banking Services to access?
  22. What if I failed to access PB Mobile Banking Services?
  23. Can I use the new User ID and Password obtain during first time login and replacement to access PB Mobile Banking Services?
  24. What is the Mobile Banking session expiry limit?
  25. How do I access PB Mobile Banking Services?
  1. Who is eligible to register for PB Mobile Banking Services?
    You must be an existing internet banking customer to register PB Mobile Banking services.
  2. Can Company apply for PB Mobile Banking Services?
    Yes. However, you must be an existing corporate e-banking customer. Kindly proceed to your Account Holding Branch to register for the PB Mobile Banking Services.
  3. How do I register?
    Please follow the steps below:

    Register at PBeBank.com:
    (You will require PBeBank.com internet user access and PAC for PB Mobile Banking registration).

    1. Login to PBeBank.com and select "Mobile Banking".
    2. Select "Registration".
    3. Read and accept the terms and conditions of the Public Bank Mobile Banking Services.
    4. Enter your PAC.
    5. Enter your mobile phone number.
    6. Select the type of mobile banking services and click on the "Confirm" button
      ie. "PB@mobi" and/or "PB@wap"
    7. Your 6-digits Activation key will be displayed.
      (Please print this page and keep it. You will need to enter this key to activate PB Mobile Banking on your phone.)

      For PB@mobi, you will receive an SMS confirming your registration. Follow the instructions to download PB Mobile Banking.

  4. How do I de-register?
    Please follow the steps below:

    De-register at PBeBank.com:
    (You will require PBeBank.com internet user access for PB Mobile Banking de-registration).

    1. Login to PBeBank.com and select "Mobile Banking".
    2. Select "De-Registration"
    3. Select the type of mobile banking services to delete and click on the "Confirm" button ie. "PB@mobi" and/or "PB@wap".
    4. Your Mobile Banking De-Registration Reference will be displayed.

  5. Can I register a foreign number?
    No, you are only allowed to register a Malaysian registered mobile number under Celcom, DiGi and Maxis.

  6. Why is the mobile phone number defaulted to my E-Banking customer profile at the registration screen?
    The mobile phone number is defaulted to the E-Banking customer profile based on the phone number available to bank during initial PBeBank.com registration. However, you are allow to edit the field to a preferred mobile phone number instead of the default mobile phone number.

  7. How many mobile phone number can I register for PB Mobile Banking Services?
    You are only allowed to register one mobile phone number.

  8. Can I register midlet services multiple times?
    No, you are only allowed to register once.

  9. Can I register wap services multiple times?
    No, you are only allowed to register once.

  10. Is there any charges to register and deregister for Mobile Banking Services?
    No.
  11. Is there any charges to use the Mobile Banking Services?
    No. There is no access or annual fee levied. However, there are charges levied for selective bill payments, Interbank funds transfers and other connectivity charges as imposed by your mobile service provider.
  12. What is the validity of 6-digits Activation key?
    The 6-digits Activation key must be activated within 2 days after registration.

  13. What if I forgot my Activation key?
    If you forget your Activation Key, please sign-on and retrieve it from Internal Messaging System. If you have deleted the message or the key expired for more than 2 days please de-register the PB Mobile Banking Services at PBeBank.com.

  14. How do I activate the mobile phone services?
    After downloading Mobile Banking application from the SMS hyperlink, you will be requested to enter their PBeBank.com Internet User ID, Password and Activation key to activate this service.

  15. What are the minimum requirements for mobile phone devices?
    Minimum requirement for mobile phone devices:

    1. for midlet services
      - Java & MIDP 2.0
      - GPRS or 3G access
    2. for wap services
      - Browser & WAP 2.0
      - GPRS or 3G access

  16. Phones Supported by PB Mobile Banking Services are:

    Phone Model Wap Mobi
    Sony Ericsson
    1 K530i Y Y
    2 K610i Y Y
    3 K618i Y Y
    4 K750i Y Y
    5 K800i Y Y
    6 K810i Y Y
    7 P990i Y Y
    8 W200i Y Y
    9 W700i Y Y
    10 W810i Y Y
    11 W850i Y Y
    12 W880i Y Y
    13 Z610i Y Y
    Nokia
    1 2630 Y Y
    2 5300 Y Y
    3 6020 Y Y
    4 6070 Y Y
    5 6110 Navigator Y Y
    6 6111 Y Y
    7 6120 Y Y
    8 6230i Y Y
    9 6300 Y Y
    10 6680 Y Y
    11 7360 Y Y
    12 E65 Y Y
    13 N70 Y Y
    14 N73 Y Y
    15 N73 ME Y Y
    16 N76 Y Y
    17 N80 Y Y
    18 N91 Y Y
    19 N95 Y Y
    Motorola
    1 A1200 Y N
    2 RIZR Z3 Y N
    3 V3i Y N
    4 V6 Y N
    5 V8 Y N
    6 W220 Y N
    Samsung
    1 SGH D500 Y N
    2 SGH E890 Y N
    LG
    1 u8360 Y N
    Dopod
    1
    838 Pro Y N
    2 810 Y N
    Palm
    1 Treo 750v Y N
    Sagem
    1 Sagem MyX6-2 Y N


  17. How can I view my payments and mobile transaction history?
    Just select "Account Enquiry" then select "Payment History". This will show your last 6 transactions.

  18. What are the services available in PB Mobile Banking Services?
    For Individual customers:
    A. Account Inquiry
    > Balance Inquiry (Deposit, Loan/Financing, Credit/Debit Card)
    > Transaction History (Deposit, Loan/Financing, Credit/Debit Card)
    > Payment History

    B. Funds Transfer
    > To Own Accounts
    > To Registered 3rd Party Accounts
    > To Registered Interbank GIRO

    C. Payments
    > Registered Bill Payment
    > Card Payment (Own)
    > Card Payment (Registered 3rd Party Accounts)
    > Loan Payment (Own)
    > Loan Payment (Registered 3rd Party Accounts)

    D. Investments
    > Registered Account

    E. Cheque Management
    > Cheque Book Request
    > Stop Cheque Request
    > Cheque Status Inquiry

    For Corporate customers:
    A. Account Inquiry
    > Balance Inquiry (Deposit, Loan/Financing Accounts)
    > Transaction History (Deposit, Loan/Financing Accounts)

    B. Cheque Management
    > Stop Cheque Request
    > Cheque Status Inquiry

  19. How to register my "Favourite" accounts and bills?
    New "Favourite" accounts and bill payment accounts registration can only be performed via internet banking service ie. PBeBank.com.
  20. How to apply for the PB Mobile Banking Services if I do not have the internet access to PBeBank.com?
    If you do not have access to Internet Banking, you first have to sign up for PBeBank.com via your Account Holding Branch / ATMs'.

  21. What is the User ID and password for PB Mobile Banking Services to access?
    There will not be any new id / password being created as the user id and password will be identical to the PBeBank.com. User will key in User ID (Internet Login ID) and Password. If the sign-on fails, the user will be prompted with the error message.

  22. What if I failed to access PB Mobile Banking Services?
    Users who attempt to sign-on and failed after 3 tries, their User ID will be blocked. User ID that has been blocked will need to contact our PBeBank.com Customer Support Helpdesk (CSS) to unblock their ID's upon verification at 603-2179 5000 or e-mail us at customersupport@publicbank.com.my.

  23. Can I use the new User ID and Password obtain during first time login and replacement to access PB Mobile Banking Services?
    The new User ID and Password obtained during first time login and replacement are not allowed to access Mobile Banking Application. Users will have to first log in with their temporary User ID and select their permanent User ID at PBeBank.com Internet Service in order to register for the Mobile Banking services.

  24. What is the Mobile Banking session expiry limit?
    As a security measure, the Mobile Banking session will be automatically terminated if customer leave it idle for more than 5 minutes.

  25. How do I access PB Mobile Banking Services?
    For PB@mobi, you will receive an SMS confirming your registration. Follow the instructions to download PB Mobile Banking settings.

    For PB@wap access, key in the URL as https://www.PBeBank.mobi